![]() ![]() This is the reason why computer files are measured in megabytes (MB) while internet is sold by megabits per second (Mbps or Mbit/s). However, due to certain historical and technical reasonsin addition to marketing reasonsbytes are exclusively used to measure fixed amounts of computer data while bandwidth is generally (but not always) measured in bits per second. The short and non-technical answer is that bits and bytes are both measures of computer data. ![]() phone number address modem MAC address, etc.) Any other details that might be helpful to analyze the problem.īy answering these initial questions, you avoid "beating around the bush" and receive detailed responses.ĭo not post any sensitive account information in the public forums (e.g. see this FAQ on how to post a tracert to the forums -> » Site FAQ » How do I run a traceroute and post the results in the forums?ĩ. Bring up a trace route to an high-end site, such as, or. Post your modem's signal levels, if you can see - » Optimum Online FAQ » How can I check out my signal levels?Ĩ. Have you checked for packet loss? See this FAQ entry.ħ. ![]() If you do have a router, have you tried bypassing it to rule out the router as the possible culprit?Ħ. Measure your connection speed using one of the speedtests given here.ĥ. What cable modem are you using and do you have a router - if so, which one?Ĥa. What's your service level with Optimum Online (e.g. Where are you located? (this helps to assume if there's an area outage/issue that others can relate to)ģ. Describe your issue in detail, including any troubleshooting steps you've taken on your own, so far.Ģ. :-)įor your post, you should include the following:ġ. With the proper tagging, you'll receive assistance from someone in a reasonable amount of time. Try to avoid thread titles, such as: "helpppppp me plzzz!", or "i have a question" - those titles do not attract the right amount of help. Your thread title and post should be detailed and accurate as possible. Use the "New Topic" (also, see here) toggle-link in the forum's header to create a new thread. ![]()
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